FAQ
Ordering and shipping
How much is shipping?
Free Australia-wide on orders over $75.
Under $75 it is a flat $9.95 with Australia Post.
When will my order ship?
Under 24 hours. Roasted fresh and posted from the roastery in Findon.
You will get a tracking link by email once it is on its way.
Can I change or cancel an order?
If it has not left the roastery yet, yes. Email admin@alturacoffee.com.au with your order number and we will sort it.
Once it is roasted and boxed, it is yours.
Something is wrong with my order
Tell us. Email admin@alturacoffee.com.au with your order number and a photo if it helps.
If we have stuffed up, we will fix it. Our returns policy has the fine print.
Click and collect
Can I pick up my order?
Yes, and plenty of people do.
Choose pick up at checkout. We will email you when it is ready, usually within a few hours on a weekday.
Collect from the roastery at 253 Grange Road, Findon. Grab a coffee while you are here.
When can I collect?
Monday to Friday, 7:30am to 4pm.
Saturday, 7:30am to 1pm.
Closed Sunday.
The coffee
How fresh is it?
Roasted in Findon, Adelaide. Not in a warehouse interstate.
We roast daily and pack to order, so your coffee goes from roaster to box in days, not months.
Whole beans or ground?
Both. Pick at checkout.
Whole beans, or ground for espresso, filter, pour over, AeroPress, French press, percolator or cold brew.
If you have a grinder at home, go whole beans. It stays fresher longer.
What sizes do you sell?
250g, 500g and 1kg bags. Bundles if you get through a lot.
Pods come in 10s and 60s.
Espresso roast or filter roast?
Espresso roast for espresso machines, stovetops and anything you drink with milk.
Filter roast is lighter, for pour over, batch brew, AeroPress and black coffee.
Not sure? Espresso roast. It is what most people drink.
How should I store it?
Airtight, cool, dark. Not the fridge, not the freezer, not the windowsill.
Buy what you will drink in two or three weeks. More on storing coffee at home.
Do you do decaf?
Yes. Mountain Water Decaf, chemical free, and it actually tastes like coffee.
Beans and Nespresso-compatible pods.
Do your pods fit my machine?
They fit Nespresso original line machines. Throwback and Decaf, from $10 for a 10 pack.
Subscriptions
How does a subscription work?
Pick your coffee, size, grind and how often you want it. It turns up. You save 10% on every order.
Full details on the subscriptions page.
Can I skip, swap or cancel?
Anytime. No lock-ins.
Log in and manage your subscription to skip a delivery, change your coffee or cancel.
What if I want variety?
The Rotating Blends subscription sends a different blend each delivery. The Rotating Single Origin subscription does the same with origins. Ethiopia, Colombia, Brazil and beyond.
Gift cards
Do you sell gift cards?
Yes. Digital, from $10 to $250, emailed straight to you or the lucky recipient.
Spend it on anything online. Buy a gift card.
Wholesale
Do you supply cafes and businesses?
Yes. Cafes, restaurants, offices and venues across Adelaide and beyond, since 1999.
Beans, machines, grinders, milk, training and servicing. All in-house, all from one roastery.
How does wholesale delivery work?
Our own vans across Adelaide metro and surrounds, on a regular run.
Interstate customers are serviced through Australia Post and our freight partners.
Is there a minimum order?
Nothing scary. Get in touch and we will work out what suits your volume.
Do you train baristas and service machines?
Both, ourselves. Barista training for your team and machine servicing when things go sideways.