Refund policy

Returns and refunds

Coffee and pods are roasted to order and are perishable, so we are unable to accept them as returns. If your order arrives damaged, is incorrect, or the coffee is not as it should be, please email us within 7 days of delivery with your order number and a photo. We will replace the order or refund it.

Unused brewing equipment and accessories may be returned within 30 days of delivery in their original packaging for a refund or exchange. Please email us before sending anything back and we will provide return instructions. Return postage is the customer's responsibility unless the error was ours.

Coffee machines are covered by the manufacturer's warranty. If you have a problem with a machine purchased from us, call (08) 8244 8300 and our service department will assist.

Subscriptions can be skipped, paused or cancelled at any time through your account. Orders that have already been roasted and dispatched cannot be refunded, but you can cancel ahead of your next delivery.

Approved refunds are returned to the original payment method within 10 business days. Sale items and gift cards are not refundable.

For any questions, contact admin@alturacoffee.com.au or (08) 8244 8300.